Order production products are based on your request. Request a manufacturer to produce and start delivery after completionIt is a service, Delay may occur in the production processWe will guide you in advance.

thus Before the production is completedTo Accurate schedule guidance is impossibleAnd After the production is completedLook Accurate schedule confirmation is possibledo.

The price of ordering and overseas inventory products is about 10%of the cost, shipping, and imported agency commissions.

Therefore, if the manufacturer/supplier raises the cost or a local transportation fee, an additional fee can be provided.

Products delivered by maritime transportation are completed, and even if they are completed, they are not delivered individually. Delivery is carried out on a container with other productsWill be.

The maritime transportation is conducted once a month, and we will guide you in advance that the transportation schedule may be delayed depending on the volume.

If you request a separate customer's product, the additional cost will be at least 1 million won.

In addition, in the process of maritime transportation, the domestic entry schedule may be changed due to war, weather deterioration, and other shipping companies.

When domestic transportation is in progress Free shipping/payment delivery is applied according to the product detail page contentsWill be.

Even if it is free shipping, additional costs may be incurred below.

• Regional/Seosan area
• Ladder car use
• Unable to use elevators
• Depending on the characteristics of the product, an additional transportation person is required
• Special equipment/construction required

Certain Electrical Products, Including Lighting Fixtures, Require Safety Certification In the U.S. And Must Complex with Relevant Electrical Safety Regulations.

1. Personal Import Restrictions
2. Installation Components
3. Light Bulb Compatibility
4. U.S. Electrical Safety Regulations

If you have any concerns about Compliance, Compatibility, or Certification Requirems, please contacter service before purchasing.

• Overseas manufacturers do not define in quality defect. Exchange/Refund is impossibledo.
  Example: Louis Polusen (Lewis Paulsen) Brand's glass light pH 3½-2½ floor lamp, like a shade of a man's handmade product that is produced by a person's mouth, uniform joints and finishes.
• Depending on the PC/mobile phone environment you use, the color of the product may look different. Exchange/refund is not possible due to these color differencesdo.
• Natural wood, natural leather/fabric, etc. have specificity that can be different for each product. Exchange/Refund is impossibledo.
• The manufacturer can turn the product from time to time, and if the detailed option is changed, Exchange/Refund is impossibledo.

1. Wood (wood)

• The natural characteristics of wood products are It is not a reason for exchange/refund.
• There may be differences in the original or color tone of the tree.
• Solid wood is contraction and expansion depending on the production environment, the environment used or the season. There may be cracking, deformation (bending), discoloration.
• In the case of a collection of compresses of several layers of trees, The pattern is not uniform and the pattern variesYou can do it.
• If you use a smoke method that is fumigible to the tree, The difference in color can be large.
• According to the product Division, unity, color deformation, etc. may occur.

2. Steel (steel)

• The part of the characteristics generated in the manufacturing process of the metal product It is not a reason for exchange/refund.
• In the process of processing such as metal cutting, joints, etc. There may be fine scratches.
• In the case of a powder painting that is widely used in the coloring process, The surface may not be held.
• Brass color is due to the characteristics of materials and stamps Oxidation may occur.

4. Leather

• The natural characteristics of natural leather are It is not a reason for exchange/refund.
• The pattern of natural leather is not constant There may be differences in color tones.
• Natural leather unique, such as insect bite marks and scratches There may be wounds or marks.
• In use Naturally, wrinkles and discoloration are not the defect of the product..

4. Fabric

• The part of the fabric characteristics made of natural materials It is not a reason for exchange/refund.
• Fabric made of natural materials The fact that the thread is not a defect in the product.
• If you need multiple pieces with the same fabric product, you must order it at once to make it in the same color. There may be a difference in color when purchasing additional purchases later..
• For rugs There may be symptoms of hair loss, which is not a reason for the product defective..

5. marble

• Natural marble The pattern and color are not constant, and there may be differences..
• Product image and The choice of the same marble shape (pattern) is difficult.
• Due to the pattern of the marble itself The surface may not be uniform.
• Processing A certain scratch may occur.

6. Paper seat, Kane

• Natural Paper/Cane is handmade processing characteristics There may be some joints without uniform weaving.

7. Plastic products

• In the processing process Scratch may occur, and the color finish processing may not be completed in the assembly process..
• Plastic material is processed The finish can be rough.

SHIPPING Issues & Return Policy

If you Experience Any Shipping-Related Issues, please follow the guidelines below.

1. IF only part of your order arrives

• First, check your Order Details on the My Account page to see if there are Multiple Tracking Numbers.
• Even if you ordered One Item, it may have been shipped in Multiple Boxes Due to its size or components.
• If there is Only One Tracking Number but an item is missing, please Report the Issue within 3 days from the Delivery Date Provided by the carrier.
• After We Confirm The Return, A 100% refund Will be processed once the item is received at our weatherhouse.
• If the 3-day period Has passed or if the product, packaging, or components are damaged, returns and refunds cannot be processed.

📩 Contact Email: cs@high-home.com
📌 Email Subject: [MISSING Item] Full Name / Contact Number
🔹 Required Information:

• Customer name
• Contact Number
• Ordered Product Name
• Photo of the Original Product Box
• Photo of the Received items
• Photo of the SHIPPING LABEL (Tracking Number Visible)

2. IF Product Arrives Damaged

• Report the Issue Within 3 days from the Delivery Date Provided by the carrier.
• Once Reported, A 100% refund Will be processed immediately.
• If the 3-day period HAS passed, ExchangeS or Refunds will not be posible.

📩 Contact Email: cs@high-home.com
📌 Email Subject: [DAMAGED Item] Full Name / Contact Number
🔹 Required Information:

• Customer name
• Contact Number
• Ordered Product Name
• Photo of the OUTER BOX
• Photo of the Inner Packaging
• Photo of the Product Packaging Materials
• At Least Two Clear Photos of the Damaged Area
• Photo of the Shipping Label (Tracking Number Visible)

3. IF You Received the Wrong Item

• Report the Issue Within 3 days from the Delivery Date Provided by the carrier.
• We will Provide Return Instructions, and after confirmming the return, a 100% refund Will be processed.
• If the 3-day period Has passed or if the Product, Packaging, or Components Are Damaged, returns and refunds cannot be processed.

📩 Contact Email: cs@high-home.com
📌 Email Subject: [INCORECT Item] Full Name / Contact Number
🔹 Required Information:

• Customer name
• Contact Number
• Ordered Product Name
• Photo of the Original Product Box
• Photo of the Received Item
• Photo of the Shipping Label (Tracking Number Visible)

If you have any further questions or requests, please come out to our customer service.

Exchange & Refund Policy

Korean Exchange and Refund Policies vary depending on the product type. Please Review the Applicable Terms Before Requesting a Canning A Cancellation or Refund.

1. Custom-Made / Overseas Stock Orders

• Cancellation, Refund, or Option Changes is not not posible after 7 days from the order date.
• SINCE THESE PRODUCTS ARE Custom-noted and imported on customer requests, Cancellations or Refunds Due to Production Time, Shipping Time, or Quality-Related Concerns Will result in a DEDUCTION OF ROUND-TRIP SHIP PEES and A 30% Cancellation Penalty from the total payment amount.

📩 Contact Email: cs@high-home.com
📌 Email Subject: [Order Cancellation Request] Full Name / Contact Number
🔹 Required Information:

• Customer name
• Contact Number
• Order Number
• Product Name for Cancellation
• REASON for Cancellation

2. Domestic Stock Orders

• Orders Can be canceled immediately Before Shipment.
• If the item has alarmy been shipped, You May Refund within 7 Days of Receipt, But you Must Cover Round-Trip Shipping Costs For returns due to a change of mind.

📩 Contact Email: cs@high-home.com
📌 Email Subject: [Domestic Stock Cancellation] Full Name / Contact Number
🔹 Required Information:

• Customer name
• Contact Number
• Order Number
• Product Name for Cancellation
• REASON for Cancellation

3. Legal Basis for Exchange, Refund, and Cancellation Policies

Our policies are based on the Electronic Commerce Consumer Protection ActWhat Outlines Consumer RIGHTS Regrading Order Cancellations and Refunds.

According to the Electronic Commerce Act, Consumers May Request a Withdrawal of purchase within 7 Days of Receiving the Product, Except Under the Following Conditions:

Exceptions to withdrawal of Purchase (Based on Articles 17, Clauses 2, Item 6 of the Electronic Commerce Act and Articles

1. Products That Are Custom-Made For the customer, including Personalized, Made-to-Order, or Specialy Configured Items.
2. If a Withdrawal of purchase Causes the Seller Significant, Irreversible Damage, Such as Cases where the item Cannot be resolution.
3. The Consumer Was Notified of the Conditions Before the purchase and Provided Written (Including Electronic) Consent.

If a refund is not processed within One Month from the date of the withdrawal request, The Customer May Be Entitled to Delayed interest compensation In Accordance with Consumer Protection Laws.

For further inquiries, please contact cs@high-home.com.

Shipping Policy

1. Shipping Areas

• All Orders is Shipped Nationalwide.
• Additional Shipping FEES May Apply to Remote or Island Regions, and some areas may be Restricted For Delivery.
• Internationally Shipped Items Include All Necessary Shipping FEES.
• SOME Products May be Shipped Cash-on-delivery (COD).

2. Shipping time

• Shipping Times vary by product And Are Detailed on Each Product Page.

3. SHIPPING FEES

• Free Shipping or COD SHIPPING Is Applied According to the Product Details Page.

📌 Event for Free Shipping, Additional FEES May Apply in the Following Cases:

• Remote or Island Regions
• Ladder Trucks Required For Delivery
• No Elevator Access In Buildings
• Additional Labor Requireed for Headling Heavy Products
• Special Equipment or Installation Required

4. Shipping Carriers

• Orders Are Shipped Via Trusted Carriers Such as DHL or Professional Furniture Installers in the U.S.
• Tracking Numbers Will be Provided Via email or sms Once the Order Has Been Shipped.

5. Shipping Delays

• Delivery Status and Updates Are Available Only Through My Account.
• If tracking details are not updated, it may be due to Delays from the Manufacturer or Shipping Carrier. Please Allow Time for Updates.

📌 For Custom-Made Orders:

• Orders Are Manuel Upon Request, and product delays mayicus.
• SINCE Production Timelines Vary, We Cannot Provide Exact Delivery School.
• Cancellations and Refunds Are Not Allowed Due to Production Delays.

📌 For Sea Freight Shipments:

• EVEN IF Production and Warehouse Stocking Are Complete, Products Are Shipped Together in Containers Rather Than Individually.
• Sea Freight SHIPENTS OCCUR AppROXIMATELY ONCE Per Month And May Be Delayed Due to Demand.
• If you request Separate Shipping For your order, an Additional Cost of At Least $ 1,000 Will Apply.
• Delays Due to War, Weather Conditions, or Shipping Company Issues May Result in Changes to Delivery Schoolules, which will be communicated as updates bukome available.
• Cancellations or Refunds Are Not Allowed Due to Delays Caused by Sea Free Logistics.

6. Important Notes for Receiving Your Order

• If Packaging is Damaged or The Product has Defects Upon Arrival, Refer to the Product Issue Handling Guide on the product page.
• If the recipient Fails to Receive the Order at the Designated Delivery Location, The Package May Be Returned or Reshipped According to the Carrier ’s Policy, and Additional Costs May Apply.

7. Changing the shipping address

• To Request a Delivery Address Change, please email us with the following details:

📩 Contact Email: cs@high-home.com
📌 Required Information:

• Customer name
• Contact Number
• MEMBER EMAIL Address
• Order Number
• Previus address
• New Address

📌 Important Notes:

• If the order Is alredy in transit, The Address Cannot Be Changed.
• If the shipping address is Changed after the order is in transit, the Customer is Responsible for any Additional Fees incurred for redeliver.

8. Other Important Information

• If the shipping address is INCORECT or the recipient is unavailable at the time of delivery, The Package May be delayed or returned.
• Any Additional FEES Incurred Due to Address Errors or Failed Deliveries Will be the Customer ’s Responsibility.

For any further inquiries, please contact us at cs@high-home.com.