出荷ポリシー
Shipping Policy
Difference Between 'Made-to-Order' and 'In-Stock' Items
| Made-to-Order | Fast Delivery (In-Stock) | |
|---|---|---|
| Product | Ordered from an official brand dealer for production | Already stocked as a finished product domestically or internationally |
| Pricing | Wholesale price + logistics costs + customs duties + service fee (5-10%) | Retail price + logistics costs + customs duties |
| Estimated Delivery Time | - Furniture: Avg. 6-8 months (varies by brand) - Lighting: Avg. 2-3 months (varies by brand) | - Domestic Stock: 1-2 weeks (Seoul area) / 3 weeks (outside Seoul) - International Stock: 6-7 weeks / 7+ weeks if delayed - If an in-stock product is ordered but later found out of stock at the supplier, customers will be given the choice of [cancellation & refund] or [changing to a made-to-order product]. If no response is received within 3 days, a [cancellation & refund] will be processed automatically. If you choose the made-to-order option, cancellation or refund is no longer possible from the next business day. |
Delivery Timeframe
- The delivery time stated on the product page is an estimated timeframe, and actual delivery may vary due to brand and local circumstances in Europe.
- Delivery Partners: DHL, MPWD logistics.
Final Purchase Price
- The final payment amount on the website includes the product price, customs duties, basic shipping costs, and service fees.
- If you receive a customs clearance notice, no additional action is required. If any additional customs duties are requested by the shipping company, please contact customer service for assistance.
Additional Costs
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Changes in Overseas Purchase Price: If the supplier changes the purchasing price after the order is placed, an additional cost may arise. In such cases, customers will be notified within 2 weeks of the order date, and can choose between:
- [Cancellation & Refund]
- [Proceeding with additional payment]
-
Special Delivery Conditions: Additional shipping costs may apply in certain cases:
- If the product can be delivered via elevator or courier, standard delivery is free.
- If elevator access is not possible, extra costs for stair carrying, ladder truck usage, or additional manpower will be charged separately.
- Remote areas: Additional charges may apply depending on the size of the product. The exact shipping cost will be informed before the final delivery.
Shipping Methods
- Furniture: Unless it is a small item or a direct purchase, furniture that requires assembly or installation will be delivered and installed by professional installers. Basic installation is free, but if elevator access is not possible, a ladder truck or additional labor is needed, extra fees will apply.
- Lighting: Since wall structures and materials vary by space, installation and drilling are not provided. If required, High-Home.com can connect you with partnered installation service providers for an additional fee (minimum 100,000 KRW). Some suppliers provide direct installation services instead of High-Home.com; in such cases, the supplier will contact you directly for installation details. If you need confirmation on installation service, please contact customer service with the product link.
- Wall drilling is not included in the installation service.
Lighting Product Information
- All directly shipped products from overseas are handled under the "purchase agency (direct purchase)" model and are regulated under Germany’s Electrical & Electronic Equipment Act (ElektroG).
- Electric appliances (e.g., lighting products) can only be imported for personal use, and under German import regulations, you cannot import more than two identical units on the same date.
- If you need two or more of the same lighting products, you must place separate orders with different recipients and customs clearance numbers, or place orders on different dates.
- Some international brands do not include J-hooks or mounting brackets required for installation. If missing, these must be purchased separately.
Let me know if you need further adjustments!