Custom-made products are a service where we request the manufacturer to manufacture the product according to the customer's request and begin shipping after production is complete . Please be advised in advance that there may be delays during the production process .

Therefore, it is impossible to provide an accurate schedule before production is complete, and a more accurate schedule can be confirmed after production is complete .

The price of custom-made and overseas stock products includes the product cost, shipping cost, and import agency fee of approximately 10%.

Therefore, if the manufacturer/supplier increases the cost or charges local shipping costs, we may inform you of the additional charges, and if you do not wish to pay the additional charges, a 100% refund is possible.

Products shipped via ocean transport are not shipped individually, even if they are manufactured or in stock, but are shipped in containers with other products .

Sea transportation is carried out on average once a month, and we inform you in advance that the transportation schedule may be delayed depending on the volume.

If you request separate shipping of your product, an additional cost of at least 1 million won will be incurred.

In addition, the domestic port arrival schedule may change due to war, bad weather, or other circumstances of the shipping company during the maritime transport process.

If domestic shipping is in progress , free shipping/cash on delivery will be applied according to the product details page .

Even if shipping is free, additional charges may apply in the following cases:

• Local/Island/Mountainous Areas
• Using a ladder truck
• Elevator not available
• Additional transport personnel may be required depending on product characteristics.
• Special equipment/construction required

1. Electrical products requiring safety certification, such as lighting, are subject to personal customs clearance (direct purchase) for personal use, and no more than two identical products may be cleared on the same date.
   
2. Therefore, if you purchase two or more of the same product, they will be shipped on separate schedules.
3. In some cases, the manufacturer does not include the J-hooks and brackets required for installing the light with the product. This is not a missing component. You must purchase and install compatible hooks/brackets domestically.
4. Make sure to check whether the bulb is included or not. The most commonly used standards are E26/E27, which are the same standard and can be easily purchased at domestic marts. If a dedicated bulb is required, it may not be usable unless the dedicated bulb is purchased together.
   

Electrical products that require safety certification, such as lighting, are purchased through a purchasing agent (direct purchase).
Applies to safety management targets according to the Electrical Appliances and Consumer Goods Safety Management Act
It is a product.

• Product conditions that are not considered defective by the overseas manufacturer cannot be exchanged or refunded .
  Example: Uneven joints or finishes in handmade, mouth-blown products, such as the shade of the PH 3½-2½ Floor Lamp glass light from the brand Louis Polusen.
• The color of the product image may appear differently depending on the PC/mobile phone environment used, and exchanges/refunds are not possible due to such color differences .
• Natural wood/natural leather/fabric, etc. are special products that may have different colors and textures for each product, so exchanges/refunds are not possible .
• The manufacturer may renew the product from time to time, and if detailed options change as a result , exchanges/refunds are not possible .

1. Wood

• The natural characteristics of wood products are not grounds for exchange/refund .
• There may be differences in the wood's natural grain and color tone.
• Depending on the production environment, usage environment, or season, raw wood may shrink or expand, resulting in cracking, deformation (warping), and discoloration .
• In the case of laminated wood, which is made by compressing multiple layers of wood, the pattern may not be uniform and the grain may vary .
• If the Smoked method of fumigating wood is used, there may be a large difference in color .
• Depending on the product , cracking, blemishes, and color changes may occur .

2. Steel

• Any characteristics that arise during the manufacturing process of metal products are not grounds for exchange/refund .
• Fine scratches may occur during processing such as metal cutting and bonding.
• In the case of powder coating, which is widely used in the coloring process, the surface may be uneven .
• Brass color may oxidize due to the nature of the material and paint.

3. Leather

• The natural characteristics of natural leather are not grounds for exchange/refund .
• Natural leather may have irregular patterns or differences in color tones .
• There may be natural leather marks or scratches, such as insect bites or scratches.
• Wrinkles and discoloration that occur naturally during use are not product defects .

4. Fabric

• The characteristics of fabrics made from natural materials are not grounds for exchange/refund .
• The phenomenon of thread bunching in fabrics made from natural materials is not considered a product defect .
• If you need multiple items made of the same fabric, you must order them at once so that they are produced in the same color. There may be color differences when purchasing additional items later .
• Rugs may show signs of hair loss, but this is not considered a defect in the product .

5. Marble

• Natural marble has irregular patterns and colors and may vary .
• It is difficult to select a marble shape (pattern) that is identical to the product image.
• Due to the pattern of the marble itself , the surface may not be uniform .
• Certain scratches may occur during processing.

6. Paper Seat, Kane

• Natural paper/cane may have uneven weave and some seams due to the handmade nature of the product.

7. Plastic products

• Scratches may occur during the processing and the color finish may not be 100% complete during the assembly process .
• Plastic materials may have a rough finish due to processing.

• If only part of the product arrives

First, please check if there are two delivery tracking numbers on My Page on the site. Even if you ordered one product, it may be shipped separately in two or more boxes depending on the size and composition of the product.

If there are more than 2 delivery invoices and the components are missing, please provide the information below within 3 days from the delivery date provided by the shipping company. We will guide you through the return process and provide a 100% refund after confirming receipt. If the above period is exceeded or the product, original box, or components are damaged upon receipt, exchange/refund is not possible.

- Reception: cs@trdst.com

- Email Subject: [Missing Components] Name/Contact Number

- Required Contents

1. Customer name
2. contact
3. Order Product Name
4. Original box photo
5. Photos of products received
6. Photo of the waybill

• If the product is damaged

If the product is damaged, you can receive a 100% refund immediately if you provide the information below within 3 days from the delivery date provided by the carrier. If the above period is exceeded, exchanges/refunds are not possible.

- Reception: cs@trdst.com

- Email Subject: [Damage] Name/Contact Number

- Required Contents

1. Customer name
2. contact
3. Order Product Name
4. Box exterior photo
5. Photo of the inside of the box
6. Product packaging photo
7. Photos of damaged areas (2 or more)
8. Photo of the waybill (so that the contents are clearly visible)

• If the product is delivered incorrectly

If a product is delivered incorrectly, please provide the information below within 3 days from the delivery date provided by the shipping company. We will guide you through the return process and provide a 100% refund after confirming receipt. If the above period is exceeded or the product, original box, or components are damaged upon receipt, exchange/refund is not possible.

- Reception: cs@trdst.com

- Email subject: [Incorrect delivery] Name/Contact number

- Required Contents

1. Customer name
2. contact
3. Order Product Name
4. Original box photo
5. Photos of products received
6. Photo of the waybill

Exchange/refund policies vary depending on the product type.

• Custom made/Overseas stock

Order cancellation/refund/option change is not possible after 7 days from the order date .

In the case of custom-made/overseas stock products imported from overseas at the customer's request, if a cancellation/return/refund is requested for the corresponding reason based on the regulations regarding the production period, transportation period, and quality regulations notified in advance, the round-trip shipping fee and penalty (30% of the total payment amount) will be deducted from the refund.

- Reception: cs@trdst.com

- Email subject: [Order cancellation request] / Customer name / Contact information

- Required Inclusions

1. Customer name
2. contact
3. Order Number
4. Product name you wish to cancel
5. Reason for cancellation
   

• Domestic inventory

You can cancel immediately before the shipment is processed . After the shipment is processed, you must pay the return shipping cost yourself within 7 days from the date of receipt of the product to receive a refund due to a simple change of mind.

- Reception: cs@trdst.com

- Email subject: [Domestic inventory cancellation] / Customer name / Contact information

- Required Inclusions

1. Customer name
2. contact
3. Order Number
4. Product name you wish to cancel
5. Reason for cancellation

• TRDST's exchange/refund/cancellation policy is based on the following provisions of the Electronic Commerce Act:
• According to the Act on Consumer Protection in Electronic Commerce, etc. (hereinafter referred to as the Electronic Commerce Act), even in the case of a simple change of mind, you may cancel your subscription within 7 days from the date of receipt of the product. However, if all three requirements below are met, cancellation of subscription may be restricted.

<Restrictions on withdrawal of subscription (Article 17, Paragraph 2, Subparagraph 6 of the Electronic Commerce Act and Article 21 of the Enforcement Decree of the same Act)>

1. For goods, etc. individually produced according to the consumer's order or similar goods, etc. (if it is clear that they are produced and configured separately only for the customer)
2. In cases where cancellation of subscription, etc. is accepted, if it is expected that the mail-order seller will suffer significant damage that cannot be recovered (if resale is not possible)
3. In cases where the fact of the transaction in question has been separately notified in advance and the consumer's written consent (including electronic documents) has been obtained.

If a refund is not processed within one month from the date of occurrence of the reason for cancellation of subscription, a delayed refund interest may be paid.

Shipping Terms

1. Delivery area

• All orders are shipped nationwide. However, additional shipping charges may apply to remote areas and some areas may not be available for delivery.
• For products shipped from overseas, all shipping costs are included.
• Some products may be shipped cash on delivery.

2. Delivery period

• Varies by product and is described on the detailed page

3. Shipping costs

Free shipping/cash on delivery applies depending on the product details page content .

Even if shipping is free, additional charges may apply in the following cases:

• Local/Island/Mountainous Areas
• Using a ladder truck
• Elevator not available
• Additional transport personnel may be required depending on product characteristics.
• Special equipment/construction required

4. Shipping company

• We ship products through reliable courier services such as CJ Korea Express, Kyungdong Express, IBP, and DHL , or through professional furniture installers.
• You can track your shipment, and once your order is shipped, you will receive a tracking number via email or text message.

5. Delivery delay

• Delivery status and delivery schedule will only be provided through My Page.
• If the delivery status or delivery schedule has not been updated yet, it is due to circumstances at the manufacturer or shipping company, so please wait for the update.
  
• Custom-made products are a service where we request the manufacturer to manufacture the product according to the customer's request and begin shipping after production is complete . We inform you in advance that there may be delays during the production process , and we cannot provide detailed schedule information until production is complete. As mentioned above, cancellation/refund is not possible due to the nature of custom-made products .
  
• Products shipped via sea transport are not shipped individually even if they are manufactured or received, but are shipped in containers with other products . Sea transport is carried out on average once a month , and we inform you in advance that the transportation schedule may be delayed depending on the volume . If you request separate transportation of only your product, an additional cost of at least 1 million won will be incurred. In addition, if the domestic port entry schedule changes due to war, bad weather, or other circumstances of the shipping company during sea transport, you will be notified of the changed delivery schedule. Cancellation/refund is not possible due to delays that fall under the characteristics of sea transport as mentioned above.

6. Things to note when receiving

• If the packaging is damaged or there is a problem with the product upon receipt, please refer to the Guide to Responding to Problems Upon Receipt of the Product on the product page.
• If you fail to receive the product at the designated delivery location, it may be returned or re-delivered according to the delivery company's regulations, which may result in additional costs.

7. Change of address

• To change the delivery address, please fill in the information below and send an email.

- Reception: cs@trdst.com

- Required Inclusions

1. Customer name
2. contact
3. Member Email Address
4. Order Number
5. Previous address
6. Change address

If delivery is already in progress, changes may not be possible, and the customer will be responsible for the cost of reshipping to the changed delivery address.

8. Other Matters

• If the address entered by the customer is incorrect or the recipient is absent, delivery may be delayed or returned, and any additional costs incurred as a result will be borne by the customer.