Order production products are based on your request. Request a manufacturer to produce and start delivery after completionIt is a service, Delay may occur in the production processWe will guide you in advance.

thus Before the production is completedTo Accurate schedule guidance is impossibleAnd After the production is completedLook Accurate schedule confirmation is possibledo.

The price of ordering and overseas inventory products is about 10%of the cost, shipping, and imported agency commissions.

Therefore, if the manufacturer/supplier raises the cost or a local transportation fee, an additional fee can be provided.

Products delivered by maritime transportation are completed, and even if they are completed, they are not delivered individually. Delivery is carried out on a container with other productsWill be.

The maritime transportation is conducted once a month, and we will guide you in advance that the transportation schedule may be delayed depending on the volume.

If you request a separate customer's product, the additional cost will be at least 1 million won.

In addition, in the process of maritime transportation, the domestic entry schedule may be changed due to war, weather deterioration, and other shipping companies.

When domestic transportation is in progress Free shipping/payment delivery is applied according to the product detail page contentsWill be.

Even if it is free shipping, additional costs may be incurred below.

• Regional/Seosan area
• Ladder car use
• Unable to use elevators
• Depending on the characteristics of the product, an additional transportation person is required
• Special equipment/construction required

1. Electrical products that require safety certification, such as lighting, are conducted for self -use, and the same product cannot be cleared on the same date.
   
2. Therefore, if you purchase two or more the same product, delivery will be divided.
3. In some cases, the manufacturer does not include the J ring and brackets needed to install the lighting, which is not missing components. It is necessary to purchase and install a ring/bracket compatible in Korea.
4. Be sure to check whether or not you include a bulb. E26/E27, the most used standard, is the same standard and can be easily purchased at domestic marts. If you need a dedicated bulb, you may not be able to use it without purchasing a dedicated bulb together.
   

Electrical products that require safety certification such as lighting are purchased (fastball) method
Applied and subject to safety management under the 「Electrical and Household goods Safety Management Act」
It is a product.

• Overseas manufacturers do not define in quality defect. Exchange/Refund is impossibledo.
  Example: Louis Polusen (Lewis Paulsen) Brand's glass light pH 3½-2½ floor lamp, like a shade of a man's handmade product that is produced by a person's mouth, uniform joints and finishes.
• Depending on the PC/mobile phone environment you use, the color of the product may look different. Exchange/refund is not possible due to these color differencesdo.
• Natural wood, natural leather/fabric, etc. have specificity that can be different for each product. Exchange/Refund is impossibledo.
• The manufacturer can turn the product from time to time, and if the detailed option is changed, Exchange/Refund is impossibledo.

1. Wood (wood)

• The natural characteristics of wood products are It is not a reason for exchange/refund.
• There may be differences in the original or color tone of the tree.
• Solid wood is contraction and expansion depending on the production environment, the environment used or the season. There may be cracking, deformation (bending), discoloration.
• In the case of a collection of compresses of several layers of trees, The pattern is not uniform and the pattern variesYou can do it.
• If you use a smoke method that is fumigible to the tree, The difference in color can be large.
• According to the product Division, unity, color deformation, etc. may occur.

2. Steel (steel)

• The part of the characteristics generated in the manufacturing process of the metal product It is not a reason for exchange/refund.
• In the process of processing such as metal cutting, joints, etc. There may be fine scratches.
• In the case of a powder painting that is widely used in the coloring process, The surface may not be held.
• Brass color is due to the characteristics of materials and stamps Oxidation may occur.

4. Leather

• The natural characteristics of natural leather are It is not a reason for exchange/refund.
• The pattern of natural leather is not constant There may be differences in color tones.
• Natural leather unique, such as insect bite marks and scratches There may be wounds or marks.
• In use Naturally, wrinkles and discoloration are not the defect of the product..

4. Fabric

• The part of the fabric characteristics made of natural materials It is not a reason for exchange/refund.
• Fabric made of natural materials The fact that the thread is not a defect in the product.
• If you need multiple pieces with the same fabric product, you must order it at once to make it in the same color. There may be a difference in color when purchasing additional purchases later..
• For rugs There may be symptoms of hair loss, which is not a reason for the product defective..

5. marble

• Natural marble The pattern and color are not constant, and there may be differences..
• Product image and The choice of the same marble shape (pattern) is difficult.
• Due to the pattern of the marble itself The surface may not be uniform.
• Processing A certain scratch may occur.

6. Paper seat, Kane

• Natural Paper/Cane is handmade processing characteristics There may be some joints without uniform weaving.

7. Plastic products

• In the processing process Scratch may occur, and the color finish processing may not be completed in the assembly process..
• Plastic material is processed The finish can be rough.

• If only a part of the product arrives

First, check the courier invoice number on the My Page on the site. Even if you order one product, it can be sent individually by dividing it into two or more boxes depending on the size and configuration of the product.

If the courier invoice is not two, if the components are missing, if you provide the information below within 3 days of the delivery date provided by the carrier, you will receive the return procedure and the 100% refund will be made after the reception confirmation. If the above period is exceeded or the product, the genuine box, and the components are damaged, it is impossible to exchange/refund.

-CSS@trdst.com

-Email title: [Missing Components] Name / Contact

-Mandable provision contents

1. Customer name
2. contact
3. Order product name
4. Genuine box
5. Received product photo
6. Transportation

• If the product is damaged

If the product is damaged, please provide the information below within 3 days of the delivery date provided by the carrier. If the above period is exceeded, it is impossible to exchange/refund.

-CSS@trdst.com

-Email title: [Damage] Name / Contact

-Mandable provision contents

1. Customer name
2. contact
3. Order product name
4. Box exterior photo
5. Box interior photo
6. Product packaging material photo
7. Photos of the damage site (2 or more)
8. Photos of the carrier (to see the contents well)

• If the product is delivered

If the product is delivered, please provide the following information within 3 days of the delivery date provided by the carrier. If the above period is exceeded or the product, the genuine box, and the components are damaged, it is impossible to exchange/refund.

-CSS@trdst.com

-Email title: [Shipping] Name / Contact

-Mandable provision contents

1. Customer name
2. contact
3. Order product name
4. Genuine box
5. Received product photo
6. Transportation

Exchange/refund regulations apply differently depending on the type of product.

• Order production/overseas inventory

From the date of order After 7 days, you can't change your order cancellation/refund/option.

In the case of order production/overseas inventory products that import products from overseas at the request of customer Regulations on the period of production in advance, regulations on transportation period, quality regulationsIf you request a cancellation/return/refund for the relevant reason, Round -trip shipping and Penalty (30%of the total payment amount)I deduct a refund by deducting.

-CSS@trdst.com

-Email title: [Request for cancellation of order] / customer name / contact information

-Companive contents

1. Customer name
2. contact
3. Order number
4. Cancel desired product name
5. Reasons for cancellation
   

• Domestic stock

Previously handledIt is possible to cancel immediately. After the delivery process, Burden the cost of direct round -trip returnYou must do it to refund due to a simple change of mind.

-CSS@trdst.com

-E -mail title: [Cancel in stock] / Customer name / contact information

-Companive contents

1. Customer name
2. contact
3. Order number
4. Cancel desired product name
5. Reasons for cancellation

• The exchange/refund/cancellation policy of TRDST is based on the following e -commerce laws.
• Act on Consumer Protection in e -commerce, etc.According to the e -commerce law, the withdrawal can be withdrawn within 7 days from the date of receiving the product even in the case of simple remorse. However, if all three requirements are met, the withdrawal of the subscription may be limited.

1. Regarding goods produced individually according to the consumer's order or similar goods, etc.
2. In case of recognition of the withdrawal of subscriptions, etc.
3. If you have a separate fact of the transaction in advance, and the consent of the consumer's written (including electronic documents).

If the refund is not proceeded within one month based on the date of the withdrawal of the subscription, you can pay the refund delay interest.

Shipping terms

1. Shipping area

• All orders are delivered throughout Korea. However, additional shipping costs may be incurred in the Seosan area, and some areas may not be delivered.
• Products that are shipped abroad contain all shipping costs.
• Some products may be delivered.

2. Shipping

• Different products and detailed pages

3. delivery fee

Free shipping/payment delivery is applied according to the product detail page contentsWill be.

Even if it is free shipping, additional costs may be incurred below.

• Regional/Seosan area
• Ladder car use
• Unable to use elevators
• Depending on the characteristics of the product, an additional transportation person is required
• Special equipment/construction required

4. Shipping company

• Our company CJ Logistics, Kyungdong Courier, IBP, DHL The product is sent through a reliable courier or a furniture installer.
• It is possible to track the delivery, and if the shipment is completed after the order is completed, we will guide you to the shipping inquiry number with your email or text message.

5. Delayed delivery

• The delivery status and delivery schedule will be guided only through My Page.
• If the delivery status and delivery schedule are not yet updated, the manufacturer and the carrier have not been updated.
  
• Order production productAccording to the customer's request Request a manufacturer to produce and start delivery after completionIt is a service, Delay may occur in the production processWe will guide you in advance, and we cannot guide the detailed schedule until the production is completed. As described above, it is impossible to cancel/refund due to the characteristics of the ordering product.do.
  
• Products delivered to maritime transportationEven if the production is completed or completed, the delivery does not proceed individually Delivery is carried out on a container with other productsWill be. Maritime transportation On average once a month,And, Depending on the volume, the transportation schedule may be delayed.We will guide you in advance. If you request a separate customer's product, the additional cost will be at least 1 million won. In addition, if the domestic entry schedule is changed due to war, weather deterioration, and other shipping companies during the maritime transportation process, you can receive a changed delivery schedule. As above Cancellation/refund cannot be made due to the delay that it corresponds to the characteristics of maritime transportation.do.

6. Notes on receipt

• If the packaging is damaged or the product is abnormal when receiving the product, Problem Coping Guide when receiving the productPlease refer to it;
• If the product cannot be received at the designated shipping site, it may be returned or re -shipped according to the courier regulations, which may cause additional costs.

7. Change address

• For the change of shipping destination, please fill in the information below.

-CSS@trdst.com

-Companive contents

1. Customer name
2. contact
3. Member email address
4. Order number
5. Previous address
6. Change address

If the delivery is already in progress, it may not be changed, and the cost incurred is to be delivered to the changed shipping destination.

8. Other

• If the address entered by the customer is inaccurate or the receiver is absent, delivery may be delayed or returned, and the additional cost incurred is the customer burden.